{"id":14,"date":"2025-03-15T05:24:32","date_gmt":"2025-03-15T02:24:32","guid":{"rendered":"https:\/\/www.mermaiddivingclub.com\/?page_id=14"},"modified":"2025-03-15T05:24:32","modified_gmt":"2025-03-15T02:24:32","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.mermaiddivingclub.com\/en\/refund_returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-pm-slice=\"1 1 []\">As Mermaid Diving Club, we prioritise customer satisfaction. The following return and refund conditions apply to purchased services.<\/p>\r\n<div><hr \/><\/div>\r\n<h2><strong>1. General Provisions<\/strong><\/h2>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p>Since the purchased services are digital and reservation-based, cancellation and refund processes are evaluated within the framework of the specified rules.<\/p>\r\n<\/li>\r\n<li>\r\n<p>The rights of our customers are protected in accordance with Consumer Rights and Distance Sales Contract.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<div><hr \/><\/div>\r\n<h2><strong>2. Cancellation and Refund Terms<\/strong><\/h2>\r\n<h3><strong>2.1. Cancellation and Refund Policy for Diving Services<\/strong><\/h3>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p><strong>For cancellations up to 48 hours in advance<\/strong>The full fee will be refunded without deduction.<\/p>\r\n<\/li>\r\n<li>\r\n<p><strong>For cancellations made less than 48 hours before<\/strong> no refund will be made.<\/p>\r\n<\/li>\r\n<li>\r\n<p><strong>In case of no-show<\/strong>There is no right of return or change.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3><strong>2.2. Weather Conditions or Force Majeure<\/strong><\/h3>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p>In the event of adverse weather conditions or when diving cannot be performed safely <strong>a new date is set for cancelled services or a refund is made at the request of the customer<\/strong>.<\/p>\r\n<\/li>\r\n<li>\r\n<p>In the event that the service cannot be performed due to force majeure such as natural disasters, diseases, prohibitions of official authorities, the customer is offered the right to a refund or a future reservation.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3><strong>2.3. Cancellation and Refund for Training Programmes<\/strong><\/h3>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p><strong>For cancellations made within 7 days before the start of the trainings<\/strong>, the full amount paid will be refunded.<\/p>\r\n<\/li>\r\n<li>\r\n<p><strong>Cancellations made after the start of the training<\/strong> no refund will be made.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<div><hr \/><\/div>\r\n<h2><strong>3. Reimbursement Process<\/strong><\/h2>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p>Requests for refunds are subject to the customer's <a><strong>info@mermaiddivingclub.com<\/strong><\/a> e-mail to the address or contact by phone will be taken into consideration.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Payment after confirmation of cancellation of the service <strong>10 working days<\/strong> returned in the same way as the payment was made.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Reflection of the refund to your card due to the processes of the banks for payments made by credit card <strong>3-10 working days<\/strong> it may take a while.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<div><hr \/><\/div>\r\n<h2><strong>4. Change Requests<\/strong><\/h2>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p>Customers can make their bookings <strong>at least 48 hours before<\/strong> may postpone it to a later date provided that it is notified.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Requests for dive point or programme changes are evaluated according to availability.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<div><hr \/><\/div>\r\n<h2><strong>5. Contact Information<\/strong><\/h2>\r\n<p>You can contact us for refund and return requests:<\/p>\r\n<p>\ud83d\udccd <strong>Address:<\/strong> Reis Pir Boat, Cumhuriyet Mahallesi, Belediye Marina, 48303 Fethiye\/Mu\u011fla<br \/>\ud83d\udcde <strong>Telephone:<\/strong> +90 532 207 48 90<br \/>\ud83d\udce7 <strong>Email:<\/strong> <a>info@mermaiddivingclub.com<\/a><\/p>\r\n<div><hr \/><\/div>\r\n<p>As Mermaid Diving Club, we aim to provide the best service to our customers and we care about your satisfaction. You can contact us for more information about our policies.<\/p>","protected":false},"excerpt":{"rendered":"<p>As Mermaid Diving Club, we prioritise customer satisfaction. The following return and refund conditions regarding purchased services<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Geri \u00d6deme ve \u0130ade Politikas\u0131 | Mermaid Diving Club<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mermaiddivingclub.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Geri \u00d6deme ve \u0130ade Politikas\u0131 | Mermaid Diving Club\" \/>\n<meta property=\"og:description\" content=\"Mermaid Diving Club olarak m\u00fc\u015fteri memnuniyetini \u00f6n planda tutmaktay\u0131z. 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